FAQ

Refunds and Exchanges: 

I do not offer refunds or exchanges on any of the items in my shop. 

Damaged & Lost Packages: 

If a candle arrives broken, please keep all original packaging and contents, and provide me with photos of the broken candle. I will file a claim with USPS. If USPS accepts the claim, I will issue a coupon for the cost of the broken candle, which is to be used in my shop. If the claim is not accepted by USPS, I will replace the broken candle with a candle from my shop of equal or lesser value. Shipping will be paid for by the customer. 

If the package is lost, the same policy applies as damaged products. Please make sure that someone is able to receive the package as theft or melting of the candle due to hot weather may occur. I will not be responsible if this occurs. Reminder, frosting may occur due to weather changes during shipping. Frosting is an indicator of 100% soy wax and does not affect the integrity of the candle.

Shipping Fees: 

All candles in my shop ship for free. Please ensure that the shipping address that you enter with your order is correct. If it is incorrect, please contact me with the correct shipping address as soon as possible. If your order has already shipped, I cannot make modifications to the shipping label. Please contact USPS if you need to make shipping address modifications. I do not offer a replacement or refund due to an incorrect shipping address entry at time of purchase. 

If an item is returned to me due to an incorrect address, the package can be resent to you for an additional shipping fee. Due to the possibility of severe weather conditions and extended travel times on returned items, frosting may occur. Frosting is an indicator of 100% soy wax and does not affect the integrity of the candle. 

General Shipping & Handling: 

Handling: All orders ship weekly. Please allow 1-2 weeks for custom candles. 

Shipping methods: All orders are shipped via USPS First Class Mail or Priority Mail. These methods provide a tracking number. 


By purchasing from waxyscentsation, you are agreeing to all terms and conditions mentioned above. Last updated June 08, 2020